BotsCrew
Conversational AI and enterprise AI agent development for customer-facing teams
- HQ
- San Francisco, United States
- Founded
- 2016
- Team
- 51-200
- Regions
- North America, Europe
- Pricing
- From $10k $50-$99/hr (Clutch)
- Stack
-
- GPT-5
- Llama 3
- RAG architectures
- NLP
- Industries
-
- Healthcare
- Agencies
- Ecommerce
About BotsCrew
BotsCrew builds conversational AI: chatbots, voice agents and enterprise AI agent products, sold from San Francisco with its engineering base in Lviv, Ukraine, which the company discloses on its own site. Founded in 2016, it runs discovery-phase engagements ahead of a build and also sells pre-built enterprise AI products alongside custom work.
The published record is customer-facing rather than operational. The agency states that 73% of support queries were automated within six months for GSM Server, and its Honda engagement cites 15,000 conversations handled by an AI voice agent. Nowhere in its public material does it name an integration or workflow platform such as n8n, Make or Zapier, which is the clearest available signal of where the work stops.
BotsCrew became a Select partner in the Claude Partner Network in October 2026 and sells Claude development services focused on turning prototypes into production, including MCP integrations. One of its eleven published cases uses Claude, for S&B Filters, and its two pages on that project give different automation rates, 83 and 50 percent; its earlier work is mostly on OpenAI.
Ratings elsewhere
Our verdict
BotsCrew is a sound choice when the automation problem is a conversation: support deflection, a voice agent, or a customer-facing assistant that has to hold up at volume, and it has run that kind of work at brand scale.
It is the wrong shortlist entry for back-office process automation, because it names no workflow or iPaaS platform anywhere in its public material and every published case is customer-channel work. Delivery is substantially offshore in Lviv behind US sales offices, which the company discloses but which changes the time zone and contracting picture for a US buyer.
It ranks twelfth because specialization fit carries the most weight in this category, and this is a conversational AI shop sitting in a process automation ranking.
Pros
- Publishes named-brand conversational AI work, including a Honda voice agent engagement the agency states handled 15,000 conversations
- Sells a discovery-phase engagement, so scope and feasibility can be tested before committing to a full build
- Carries 40 Clutch reviews, the largest Clutch review count in this category
- A Claude development service built around taking prototypes to production, with MCP integrations
Cons
- Names no workflow or integration platform such as n8n, Make or Zapier anywhere in its public material, so back-office process automation is not a demonstrated capability
- Delivery is substantially offshore from Lviv, Ukraine, behind US sales offices
- Its claim to be a Top Generative AI company by Clutch for 2024 to 2026 could not be verified against Clutch's own award pages
- Every published case study is customer-channel work, so there is no operational automation reference to check
Where BotsCrew ranks
-
Ranked #18 in AI Automation Agencies Down 13 places since 21 October 2026 - Ranked #6 in Claude Partners New in this ranking
Top three by industry
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